Refund Policy
Research-Use Products
All items sold by Alluvi, including peptide pens and supplements, are intended strictly for research and development purposes. They are not for human consumption.
Returns Eligibility
Due to the sensitive nature of our products, we do not accept returns on opened or used items. Only unopened, unused items in original condition may be considered.
Return Window
Customers may request a return within 7 days of delivery. After 7 days, we cannot offer a refund or exchange.
Reporting Issues
If you receive a damaged or incorrect product, contact us within 48 hours at [email protected] with your order number and photos.
Refunds
If approved, your refund will be processed within 5-10 business days to your original payment method.
Contact Us
For questions, contact us at [email protected].